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Administrator

Contact channels. Metrics. Workforce management. Learn how to maximize your efficiency as an Administrator of the SmartReach platform through how-tos and FAQs.

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  • Administrator
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Administrator

Contact channels. Metrics. Workforce management. Learn how to maximize your efficiency as an Administrator of the SmartReach platform through how-tos and FAQs.

Quick Start

Contact Management

Campaign Management

Monitoring

Reporting & Analytics

CRM Agent Desktop

SMS

Messaging

Attempt Supervisor

SpeechIQ

Script

Email

Chat

Ticket

BI (Business Intelligence)

Wallboards

API

Voice
LiveVox Fall 2023 Release

About SmartReach

SmartReach a next-generation contact center platform that powers more than 14 billion interactions a year. By seamlessly integrating omnichannel communications, CRM, AI, and WFO capabilities, the Company’s technology delivers an exceptional agent and customer experience while reducing compliance risk. With 20 years of cloud experience and expertise, LiveVox’s CCaaS 2.0 platform is at the forefront of cloud contact center innovation.



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