How Do I Delete Grades from a SpeechIQ Scorecard?
Learn how to clear grades from SpeechIQ
To delete grades from the scorecard:
- Log on to the LiveVox Portal.
- On the WFO tab, click SpeechIQ > Configuration > Scorecard.
The Scorecard window appears. -
Double-click the scorecard for which you want to delete the grades.
The scorecard appears in the Settings tab.
- Click the Grades tab.
- On the Grades tab, hover over the grade that you want to delete. The Delete icon
appears:
- Click the Delete icon
.
The Grade Delete window appears. - Click Yes.
The grade is deleted.