Before you import the contact records from a file into Contact Manager on the LiveVox Portal (LVP), you must create an appropriate input filter. An input filter processes and formats the data from your file so that the data is recognized by LVP.

To create an input filter for importing contacts:

1. Log in to LVP.
2. On the Configure tab, click Input / Output > Input Filter.
   The Input window appears.
3. Click Add Filter.
   The Add Filter window appears.
4. Specify values in the following fields:
   • Target(s): Select Contact.
   • Name: Enter a name to identify the input filter.
     
5. Click OK.
   The Input window appears.
   
   

   
   

6. Specify values in the following fields:
   • Description (Optional): Enter a description of the input filter.
   • Header in file: If your file contains a header row, select this checkbox so that the header row is ignored when the file is imported to LVP.
   • Allow Empty: To allow null values in the file to be imported to LVP, select this checkbox.
   • Truncate: To allow the values in the fields to be shortened if a value exceeds the predefined size limit of a field, select this checkbox.
   • File Format: Select CSV.
     
     
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     Info

     In the Mapping section, a default mapping is displayed, as follows: The first field in your file represents an account number and its data type is a string. To modify the mapping, double-click the mapping, and then go to Step 8.

7. Click Add Mapping.
   The Add Mapping window appears.
   
8. Specify values in the following fields:
   • Columns: Select the LVP field that represents a field in the file.
     
     

     Example

     Suppose that your file contains three records presented as follows.
     To add a mapping for the first name field, in the Columns field, select First Name. Similarly, to add a mapping for the last name field, in the Columns field, select Last Name.

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   • Position: Enter the position of the field in the file.
     
     

     Example

     Suppose that your file contains three records presented as follows:
     In the Position field:

     • For the Account mapping, enter 1.
     • For the First Name mapping, enter 2.
     • For the Last Name mapping, enter 3.

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   • Transformations: Select the data type of the field.
   • Description (Optional): Enter a description of the field.
   • Default Value: If the field is always required in the business workflow, specify the property (for example, Enabled or Disabled) or value that must be displayed in that field if it does not contain a property or value in the file.
9. Click OK.
10. Repeat Steps 7 through 9 for each field in your file.
11. Click Save Filter.
    The input filter is created. You can now import contacts from your file into Contact Manager.