Services configured in the LiveVox Portal (LVP) contain a wide range of options to configure various options under each of the Services menu tabs. We've included quick-reference links to all the tabs:

• The Services General tab contains Services and Service Type sections. The Services section lists the service attributes and is the place where you change the service name. The Service Type section allows you to modify service-type attributes, such as Automatic Call Distributor (ACD) mode and the Call Direction.
  
  

• The Services Change History tab contains a table with the history of all changes made to the service.
  
  

• The  Services Click Distribution tab is visible only when HCI or 10DMT service types are selected from the Services drop-down list. This tab allows users to configure preferred click distribution at the service or service group level.
   

• The Services Inbound tab is visible only when the Inbound service type is selected from the Services drop-down list and displays the allowed inbound hours for the selected service.
  
  

• The Services Messaging tab allows you to find the default Input filter as well as the Properties section. 
  
  

• The Service Phone Numbers tab displays all phone numbers within the client portal and enables you to identify, assign, modify and disassociate phone numbers from one service to another. This tool compiles all assigned phone numbers (Agent Dial-In numbers, Extensions, Agent Direct Lines, LCID, Inbound numbers and Caller ID numbers) in a single view for easier management.
  
  

• The Services Preview Settings tab displays only when either Preview All (Preview) or Preview All (API Enabled) service types are selected from the Service Type drop-down under the General tab. All previews options are displayed. 
  
  

  
  

• The Services Routing tab enables you to view and select the preferred routing method - Service, Service Group, or Agent Teams.
    

• The Service Settings tab contains a host of settings you can configure on LVP.
  
  

• The Services Termination Codes tab displays the list of termination codes assigned for the service.