Quick Start
- Understanding User Roles and Permissions
- Creating a User
- Unlocking a User
- Deleting a User
- Downloading the Agent Desktop Native (ADN 7.6.1 and ADN 7.7) Application as an Administrator
- Configuring Agent Desktop Native (ADN 7.6.1 and ADN 7.7) Application as an Administrator
- Understanding and Navigating the Monitor Tab
- Creating an Agent
- Activating an Agent
- Unlocking an Agent
- Assigning Services to an Agent
- Changing an Agent Password
- Deleting an Agent
- Routing Calls to Agents
- Assigning an Agent to an Agent Team
- Assigning Skills to an Agent
- Understanding LiveVox Services
- Copying a Service
- Moving a Service
- Renaming a Service
- Deleting a Service
- The LiveVox Quick Connect (QC) Service
- Configuring the LiveVox Quick Connect (QC) Service
- Associating Phone Numbers with a Service
- Configuring Client-Level Service Settings
- Understanding Service-Level Configuration Options
- Creating a Service Group
- Using Subnet IP for Added Security
Popular Articles
- How to Contact LiveVox Customer Care
- Clearing Cache or Cookies in a Web Browser
- Human Call Initiator (HCI) Clicker Agents
- Capturing F12 Logs
- Understanding Click Distribution
- Downloading the Agent Desktop Native (ADN 7.6.1 and ADN 7.7 ) Application as an Agent
- Configuring Client-Level Service Settings
- Importing Contacts into Contact Manager
- Installing the Agent Desktop Native (ADN 7.6.1 and ADN 7.7) Application