Quick Start
Quick Start
- Understanding User Roles and Permissions
- Creating a User
- Unlocking a User
- Deleting a User
- Downloading the Agent Desktop Native Application as an Administrator
- Configuring Agent Desktop Native Application as an Administrator
- Work-From-Home Guide
- Understanding and Navigating the Monitor Tab
- Creating an Agent
- Activating an Agent
- Unlocking an Agent
- Assigning Services to an Agent
- Changing an Agent's Password
- Deleting an Agent
- Routing Calls to Agents
- Assigning an Agent to an Agent Team
- Assigning Skills to an Agent
- Understanding SmartReach Services
- Copying a Service
- Moving a Service
- Renaming a Service
- Deleting a Service
- The LiveVox Quick Connect (QC) Service
- Configuring the LiveVox Quick Connect (QC) Service
- Associating Phone Numbers with a Service
- Configuring Client-Level Service Settings
- Understanding Service-Level Configuration Options
- Creating a Service Group
- Using Subnet IP for Added Security
- Minimum PC Requirements for Administrators (Users) and Agents
- Creating a Group Voicemail
- Requesting a New Inbound Service
- Requesting Quality Assurance (QA) Testing for Services, Messages, or Call Flows
- Requesting a New Manual Service
- Requesting an HCI Service
- Requesting Additional Call Centers
- Processing Quick Connect Service Requests
- Managing Reporting Outcomes
- Deleting an Agent Voicemail
- Creating an Agent Extension
- Requesting a New Preview Service
- Requesting a New Unattended Service
- Customizing Export Formats
- Routing an Inbound Call
- Creating a Message and Assigning the Message to a Service
- Technical Specifications and Requirements
- LiveVox Minimum Agent and User Requirements
- Configuring a Preview All Service Type
- Configuring the Unattended Service Type
- Configuring the Human Call Initiator (HCI) Service
- Configuring a 10DMT Service