Quick Start
- Understanding User Roles and Permissions
- Creating a User
- Unlocking a User
- Deleting a User
- Understanding and Navigating the Monitor Tab
- Creating an Agent
- Activating an Agent
- Unlocking an Agent
- Assigning Services to an Agent
- Changing an Agent's Password
- Deleting an Agent
- Routing Calls to Agents
- Assigning an Agent to an Agent Team
- Assigning Skills to an Agent
- Understanding LiveVox Services
- Copying a Service
- Moving a Service
- Renaming a Service
- Deleting a Service
- The LiveVox Quick Connect (QC) Service
- Configuring the LiveVox Quick Connect (QC) Service
- Associating Phone Numbers with a Service
- Configuring Client-Level Service Settings
- Understanding Service-Level Configuration Options
- Creating a Service Group
- Using Subnet IP for Added Security
- Routing an Inbound Call
- Creating a Message and Assigning the Message to a Service
- Technical Specifications and Requirements
- LiveVox Minimum Agent and User Requirements