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  • I'm a LiveVox Administrator
    Quick Start Contact Management Campaign Management Monitoring Reporting & Analytics U-CRM Agent Desktop SMS Messaging Attempt Supervisor SpeechIQ U-Script Email U-Chat U-Ticket U-BI (Business Intelligence) Wallboards
  • I'm a LiveVox Agent
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Quick Start

  • Understanding User Roles and Permissions
  • Creating a User
  • Unlocking a User
  • Deleting a User
  • Downloading the Agent Desktop Native (ADN 7.6.1 and ADN 7.7) Application as an Administrator
  • Configuring Agent Desktop Native (ADN 7.6.1 and ADN 7.7) Application as an Administrator
  • Understanding and Navigating the Monitor Tab
  • Creating an Agent
  • Activating an Agent
  • Unlocking an Agent
  • Assigning Services to an Agent
  • Changing an Agent Password
  • Deleting an Agent
  • Routing Calls to Agents
  • Assigning an Agent to an Agent Team
  • Assigning Skills to an Agent
  • Understanding LiveVox Services
  • Copying a Service
  • Moving a Service
  • Renaming a Service
  • Deleting a Service
  • The LiveVox Quick Connect (QC) Service
  • Configuring the LiveVox Quick Connect (QC) Service
  • Associating Phone Numbers with a Service
  • Configuring Client-Level Service Settings
  • Understanding Service-Level Configuration Options
  • Creating a Service Group
  • Using Subnet IP for Added Security

Popular Articles

  1. How to Contact LiveVox Customer Care
  2. Clearing Cache or Cookies in a Web Browser
  3. Human Call Initiator (HCI) Clicker Agents
  4. Capturing F12 Logs
  5. Understanding Click Distribution
  6. Downloading the Agent Desktop Native (ADN 7.6.1 and ADN 7.7 ) Application as an Agent
  7. Configuring Client-Level Service Settings
  8. Importing Contacts into Contact Manager
  9. Installing the Agent Desktop Native (ADN 7.6.1 and ADN 7.7) Application
U15 Release Guide

About LiveVox
LiveVox (Nasdaq: LVOX) is a next-generation contact center platform that powers more than 14 billion interactions a year. By seamlessly integrating omnichannel communications, CRM, AI, and WFO capabilities, the Company’s technology delivers an exceptional agent and customer experience while reducing compliance risk. With 20 years of cloud experience and expertise, LiveVox’s CCaaS 2.0 platform is at the forefront of cloud contact center innovation. The Company has more than 500 global employees and is headquartered in San Francisco, with offices in Atlanta; Columbus; Denver; New York City; St. Louis; Medellin, Colombia; and Bangalore, India.



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