An effective evaluation program needs a well-balanced scorecard, which contains questions that address key performance indicators (KPIs) and factors affecting the specific goals of a business. To achieve this, the scorecard contains a flexible scorecard builder that you can use to create different types of questions (such as logic-based, optional, or multiple-choice) based on specific goals and objectives. You can use the questions to address performance compliance and efficiency in a multichannel environment. Depending on the importance of the metrics, you can assign weighted scores for a meaningful evaluation. 

You can create a scorecard category and group all the similar scorecards in a single category. To create a scorecard category, on the WFO tab, click SpeechIQ > Configuration > Scorecard Categories.