Renaming a Service

Written by Sarala Prakash

Last published at: February 5th, 2026

U17

To rename a service:

  1. Log in to the LiveVox Portal.
  2. On the Configure tab, click Services > Services.
    The Services window appears.
  3. In the Call Center field, select the call center containing the service that you want to rename.
  4. In the Service field, select the service that you want to rename.
  5. On the General tab, in the Name field, enter a new name for the service.

  6. Click Save.
    The service is renamed.
Delete

LV19 and Fall 23

To rename a service:

  1. Log in to the LiveVox Portal.
  2. On the Configure tab, click Services > Services.
    The Services window appears.
  3. In the Call Center field, select the call center containing the service that you want to rename.
  4. Select the service that you want to rename and double-click.
  5. On the General tab, in the Name field, enter a new name for the service.
  6. Click Save.
    The service is renamed.
Delete

Fall 24

To rename a service:

  1. Log in to the SmartReach Portal.
  2. On the Configure tab, click Services > Services.
    The Services window appears.
  3. Select the service that you want to rename and double-click.
  4. On the General tab, in the Name field, enter a new name for the service.
  5. Click Save.
    The service is renamed.
Delete


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