Single Sign-On (SSO) is an authentication method that lets users access multiple applications with a single set of credentials. The LiveVox/ SmartReach portal supports SSO through third-party Identity Providers (IdPs), currently including Okta and Azure.

SSO offers several benefits:

• Enhances security by requiring authentication through a trusted IdP.
• Reduces password fatigue—users only manage one login.
• Simplifies access—no need to repeatedly sign in across applications.

To enable SSO for LiveVox/SmartReach, configure your IdP following the steps outlined in Configuring the Single Sign-On Capability section of the Admin Guide.

Once configured, users can authenticate through their chosen IdP (for example, Okta) and seamlessly access the LiveVox SmartReach portal.

For additional information and steps to log in using SSO, see Single Sign On in the Accessing and Logging in to LiveVox/SmartReach section of the Admin Guide.