As with any software, the LiveVox suite of products has minimum hardware and bandwidth requirements in order to function optimally. We've put together a list of those requirements below:
Minimum Requirements
Agent Desktop Native
| Hardware | Processor | 256 Mhz |
| RAM | 256 MB | |
| Display | Minimum resolution of at least 1024 x 768 | |
| Peripherals |
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| Software | Operating System |
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| Environment |
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| Security | SIP/HTTPS | TLSv1.2 |
| RTP | AES-128-CM, SHA1 80 | |
| Network | Codec | Opus |
| Codec Bandwidth | Opus is a variable rate codec, on average users +25 kbps | |
| Web Traffic and Voice bandwidth | 80 kbps (55kbps for data +25 kbps for voice) |
Administrator (User) Systems
| Specifications | LiveVox Portal (LVP) Desktop | Mobile | Tablet | |
| Hardware | Processor | 1 Ghz or faster 32-bit (x86) or 64-bit (x64) | N/A | N/A |
| RAM | 2 GB | 1 GB | 1 GB | |
| Display | A screen with a resolution of at least 1280 x 1024 px | A screen with a resolution of at least 1136 x 640 (300+ ppi) | 7"+ display with a resolution of at least 1024 x 768 (300+ ppi) | |
| Peripherals |
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N/A | N/A | |
| Software | Operating System |
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Android 5.1+, iPhone 6+ | Android 4.4+, iOs 10+, Windows 8+ |
| Environment | Citrix, Microsoft Server 2012R2, 2016 | |||
| Internet Browser | Latest versions of Microsoft Edge, Google Chrome, Mozilla Firefox, and Safari 9+ | Google Chrome (latest version), Firefox (latest version), Safari 600+ | Microsoft Edge, Google Chrome (latest version), Firefox (latest version), Safari 600+ | |
| Network | Bandwidth | Minimum bandwidth 500 Kbps | Minimum bandwidth 250 Kbps | Minimum bandwidth 500 Kbps |