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Welcome to the LiveVox Help Center

All the resources you need to get the most out of our product, quickly and effectively.

Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.

Please fill out the contact form below and we will reply as soon as possible.

Can’t find what you’re looking for? Try our Product Documentation Library for more detailed user guides and release notes or watch the video below for a detailed overview.

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Contact channels. Metrics. Workforce management. Learn how to maximize your efficiency as an Administrator of the LiveVox platform through how-tos and FAQs.

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Troubleshooting

View common troubleshooting topics and get help from LiveVox experts, including step-by-step guides and diagnostic tools.

Release Notes, User Guides, & Agent Guides

Check out our latest product release notes and guidance to dig deeper on all our new features.
U15 Release Guide

About LiveVox
LiveVox (Nasdaq: LVOX) is a next-generation contact center platform that powers more than 14 billion interactions a year. By seamlessly integrating omnichannel communications, CRM, AI, and WFO capabilities, the Company’s technology delivers an exceptional agent and customer experience while reducing compliance risk. With 20 years of cloud experience and expertise, LiveVox’s CCaaS 2.0 platform is at the forefront of cloud contact center innovation. The Company has more than 500 global employees and is headquartered in San Francisco, with offices in Atlanta; Columbus; Denver; New York City; St. Louis; Medellin, Colombia; and Bangalore, India.



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