Welcome to the LiveVox Help Center
All the resources you need to get the most out of our product, quickly and effectively.
If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.
Can’t find what you’re looking for? Try our Product Documentation Library for more in-depth product guides and resources.
- How to Contact LiveVox Customer Care
- Clearing Cache or Cookies in a Web Browser
- Human Call Initiator (HCI) Clicker Agents
- Capturing F12 Logs
- Downloading the Agent Desktop Native (ADN 7.6.1 and ADN 7.7 ) Application as an Agent
- Understanding Click Distribution
- Configuring Client-Level Service Settings
- Importing Contacts into Contact Manager
- Installing the Agent Desktop Native (ADN 7.6.1 and ADN 7.7) Application
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I'm a LiveVox Administrator
Contact channels. Metrics. Workforce management. Learn how to maximize your efficiency as an Administrator of the LiveVox platform through how-tos and FAQs.
I'm a LiveVox Agent
From connecting to calling, learn how to navigate the LiveVox platform successfully as an Agent with easy-to-follow guides and FAQs.
View common troubleshooting topics and get help from LiveVox experts, including step-by-step guides and diagnostic tools.
Release Notes, User Guides, & Agent Guides
Check out our latest product release notes and guidance to dig deeper on all our new features.
News & Announcements
Read about exciting Help Center updates!