You can configure call recording and screen recording functionalities through the Jobs tab in the Client window in the LiveVox Portal.
DeleteThe Screen Recording feature comes at an additional cost and must be enabled by the LiveVox admin. Contact your Account team to enable this feature.
Configuring a Call Recording Job
- Log in to the LiveVox Portal.
- Click Configure > Services > Client. The Client window appears.
- Click the Jobs tab.
- In the Standard Jobs section, click the three-dots menu next to Call Recording. The Configure Call Recording Job window appears.
- Specify values in the fields and select checkboxes as required. Fields with an asterisk (*) indicates required fields:
| Tab |
Fields and Descriptions |
| General |
-
Description: Displays the description of the bulk call recording job
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Enabled: Select to enable call recording standard job. If you want to pause/terminate the job, deselect this checkbox.
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Index File Format*: Select the custom file format from the drop-down list for the call recording zip file. This custom file format is created by using the Report Writer.
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Output Index File Name*: Specify a name for the index file to be generated, with extension. For example, livevox.txt. A text file is preferred.
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Output Call Recording File Name: Specify a name for the call recording file to be generated containing the batch of call recordings, with extension. For example, livevox.zip. Must be a zip file.
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Compress Zip: Select to enable/disable compression of recordings. The generated zip file is smaller in size since compression takes place at the recording level.
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Split By Call Center: Select to split the standard call recording jobs by call center. The zip files are stored in the specific Call Center zip file.
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Call Center: Select the call center(s) when using the Split By Call Center option for Standard Call Recording jobs.
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Password Enabled: Select to enable password protection for the zip file
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Password: Specify a password if the Password Enabled option is selected.
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Decrypt Call Recordings: Select to enable/disable decryption of recordings. When the recordings are encrypted using the LiveVox PGP key, this option allows the recordings to be decrypted before the zip process. It is recommended that this option remains selected unless you want an encrypted file.
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Minimum Call Recording Duration: Define minimum call recording duration to be included in daily batches. For example, the number 10 processes all recordings with a duration greater than 10 seconds.
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Maximum Call Recording Duration: Define maximum call recording duration to be included in daily batches. For example, the number 100 processes all recordings with a duration of less than 100 seconds.
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Notification Status as Email to: Specify the email address to which the job status notifications are to be sent. For example, abc@livevox.com.
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Run everyday at*: Select the time to run daily batches. For example, 01:00 schedules the job to run at 1:00 AM local time.
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Execute 4 time per day: Select to run the job 4 times a day. The job runs at 6-hour intervals if this option is enabled.
|
| Job History |
Displays all standard call recording jobs and their statuses (Success or Failure). |
Configuring a Screen Recording Job
- Log in to the LiveVox Portal.
- Click Configure > Services > Client. The Client window appears.
- Click the Jobs tab.
- In the Standard Jobs section, click the three-dots menu next to Screen Recording. The Configure Screen Recording Job window appears.
- Specify values in the fields and select checkboxes as required. Fields with an asterisk (*) indicates required fields:
| Tab |
Fields and Descriptions |
| General |
-
Description: Displays the description of the bulk screen recording job
-
Enabled: Select to enable screen recording standard job. If you want to pause/terminate a job, deselect this checkbox.
-
Index File Format*: Select the custom file format from the drop-down list for the screen recording zip file. This custom file format is created by using the Report Writer.
-
Output Index File Name*: Specify a name for the index file to be generated, with extension. For example, livevox.txt. A text file is preferred.
-
Output Screen Recording File Name: Specify a name for the screen recording file to be generated containing the batch of screen recordings, with extension. For example, livevox.zip. Must be a zip file.
-
Compress Zip: Select to enable/disable compression of recordings. The generated zip file is smaller in size since compression takes place at the recording level.
-
Split By Call Center: Select to split the standard screen recording jobs by call center. The zip files are stored in the specific Call Center zip file.
-
Call Center: Select the call center(s) when using the Split By Call Center option for Standard Screen Recording jobs.
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Password Enabled: Select to enable password protection for the zip file
-
Password: Specify a password if the Password Enabled option is selected.
-
Decrypt Screen Recordings: Select to enable/disable decryption of recordings. When the recordings are encrypted using the LiveVox PGP key, this option allows the recordings to be decrypted before the zip process. It is recommended that this option remains selected unless you want an encrypted file.
-
Minimum Screen Recording Duration: Define minimum screen recording duration to be included in daily batches. For example, the number 10 processes all recordings with a duration greater than 10 seconds.
-
Maximum Screen Recording Duration: Define maximum screen recording duration to be included in daily batches. For example, the number 100 processes all recordings with a duration of less than 100 seconds.
-
Notification Status as Email to: Specify the email address to which the job status notifications are to be sent. For example, abc@livevox.com.
-
Run everyday at*: Select the time to run daily batches. For example, 01:00 schedules the job to run at 1:00 AM local time.
-
Execute 4 time per day: Select to run the job 4 times a day. The job runs at 6-hour intervals if this option is enabled.
|
| Job History |
Displays all standard screen recording jobs and their statuses (Success or Failure). |