Script Overview

The Script feature is a tool that enables you to build dynamic scripts to guide an agent through a variety of customer interactions (for example, onboarding, processing accounts, submitting surveys, diagnosing issues, and fulfilling orders). The tool functions as a set of navigation screens for an agent to traverse.  Based on your knowledge of your ...

Design Tab Overview for Script

You can create and design the page in the Design window. The window contains the following options: Elements The script builder toolbar provides access to the data elements and data control types that are used for displaying and capturing data within a script. You can insert the controls into a script by dragging and dropping the control to the scri...

Creating a Script

You can create new pages and set properties using the options available in the Design  tab. Alternatively, you can modify or  update the stylesheets using a script (Script) built using Javascript to create the pages. Creating a Script Log in to the LiveVox Portal. On the  Configure tab, click Agents > Agent Desktop.The Agent Desktop window appear...

Steps to Create and Design a Page

Before you begin All the required images should be uploaded to the Image Library so that the same can be used while designing pages. Create a Page To create a page: Click Add Page. Specify a Name and Description for the page. Select the page Type from the drop-down list. The following are the page types: Field Description Standard A standard page ca...

Modifying a Script

You can modify the page and the properties using the options available in the Design  tab. Alternatively, you can modify or  update the stylesheets using a script (Script) built using Javascript to create the pages. Modifying a Script On the  Configure tab, click Agents > Agent Desktop.The Agent Desktop window appears.  Click the Designer tab. Se...

Assigning Script to Services

To make a script available for your agents, you must assign the script to the services assigned to your agents. To assign a service to a script: Log in to the LiveVox Portal. On the  Configure tab, click Agents > Agents Desktop.The Agent Desktop window appears.  Click the Designer tab. Select the required Designer Desktop from the drop-down list....

Enabling the Script Feature on the Designer Desktop

The Script tool enables you to build scripts to guide an agent through a variety of customer interactions, such as onboarding, processing accounts, and so on. To enable the Script functionality, contact your Account team. Script is a billable feature. You can see if the Script is available from the Billing tab of the LiveVox Portal (LVP). Billing Ta...