A Human Call Initiator (HCI) service is one in which a Clicker Agent manually launches outbound telephone calls by clicking each displayed number. If a customer answers the call, the call is routed to a Closer Agent, who speaks with the customer. This service is typically used when a company does not have a customer’s previous consent to contact them by telephone. 

To order a new HCI service, you'll need to contact LiveVox Customer Care and provide the following information:

• How many HCI services are being requested?
• What should the new HCI service(s) be called?
• In which call center should the new HCI service(s) be placed? 
•  Is there an existing service that can be copied?
•  Which service group should the new HCI service route calls to? (This can be an existing or new service group.)
• Should there be a classification (service group type) associated with the HCI service?
• What should the new HCI service display as the caller Id? (Can be a static 10-digit number or a LCID package)?  
• Should the new HCI service have an associated inbound service for ANI match? 
•  How should the new HCI service’s calls be prioritized with respect to inbound, predictive, and other HCI calls?   (A new work order is necessary if call priority changes are required).
• Would you like to add the service name to the Screenpop for Closer Agent services?