If you've had an agent leave your organization, you may wish to delete an agent voicemail box. Our LiveVox Customer Care team can assist you with this request.

Deleting an Agent Voicemail

To have the voicemail box properly deleted, Customer Care will need to gather the following information from you:

• Number of agent voicemail boxes that need to be deleted (singular agent, or multiple agents?)
• Logon ID or Agent ID that is associated with the voicemail box
• The phone number associated with the agent voicemail
• Expected functionality of the voicemail box after deletion, or:
  • Should the phone number associated with the voicemail box route to a new agent?
  • Should the phone number play an "out of service" message?
  • Should the phone number route to a new inbound service?
• Approval for deletion of all voicemails in the box (once the voicemail box is deleted, all messages will be deleted)