The 10-Digit Manual with Transfer (10DMT) service is a human initiated outbound voice service to manage efficient manual dialing. 

10DMT involves two types of agents  a 10DMT agent or call initiator and a closer agent. A 10DMT agent manually enters all ten digits of a telephone number on the keypad to launch a call. When a customer or an answering machine answers the call, it is automatically connected to a closer agent who handles the customer interaction and terminates the call. 

To configure a 10DMT service: 

1. Login to LiveVox Portal (LVP) as an administrative user. 
2. Navigate to Configure > Services > Service. 
3. Use the filter option to search for a 10DMT service. 
4. Copy and create a new 10DMT service from an existing 10DMT service. 
   For detailed information, refer Copying a Service.
5. Double click the new 10DMT service. 
   The Edit Service window appears.
6. On the General tab:
   1. Select the Service Type as 10DMT (Manual).
   2. Select the Call Direction as Outbound. 
   3. Select the ACD mode as 10DMT.
   4. Click Save.
7. On the Click Distribution tab:
   1. Select Preferred Click Distribution as Service or Service Group. 
      All the associated services and agents are listed in the Services and Agent grid.
      

      Select Service for clicks to be routed to 10DMT agents assigned directly to this service.

      Select Service Group for clicks to be routed to 10DMT agents assigned to the services associated with a service group.

       
   2. If Service Group is selected, select the Service Group Name to view all the associated services and agents listed in the Services and Agent grid.     
   3. Click Save.
8. On the Messaging tab:
   1. Ensure the Contact Flow Results Rule Set is set to a contact flow associated to 10DMT.
      b. Double click the message ID and select a 10DMT template from the Property value drop down.
      c. Click OK.
      d. Click Save.
9. On the Routing tab:
   1. Select Preferred Routing as Service Group.
   2. Select a Service Group Name. 
      A list of all the Services and Agent (clicker agents) assigned to the service group are listed.
   3. Click Save.  
10. On the Termination tab, enable the Termcode Enabled checkbox to ensure term codes are visible to agents.
11. Create and run a campaign to launch calls.

Agent Desktop

When you log into the 10DMT service as a 10DMT agent, the 10DMT agent desktop appears. Manually enter the phone number displayed above the text box into the text box and confirm a call launch dialogue to launch a call.

When you login to the 10DMT service as a closer agent, the agent desktop is displayed. Once you switch your status to Ready, all the customer answered calls are automatically routed to you for customer interaction.