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SpeechIQ

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SpeechIQ

  • What is SpeechIQ?
  • What Is a Scorecard Category?
  • How Do I Create a Scorecard?
  • Creating or Modifying a Scorecard Category
  • Adding Questions to a Scorecard
  • How Are Grades Added to a Scorecard?
  • How Do I Delete Grades from a SpeechIQ Scorecard?
  • How Do I Create an E-Learning Assignment?
  • How Do I Modify a Work Queue Task?
LiveVox Fall 2023 Release

About SmartReach

SmartReach a next-generation contact center platform that powers more than 14 billion interactions a year. By seamlessly integrating omnichannel communications, CRM, AI, and WFO capabilities, the Company’s technology delivers an exceptional agent and customer experience while reducing compliance risk. With 20 years of cloud experience and expertise, LiveVox’s CCaaS 2.0 platform is at the forefront of cloud contact center innovation.



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