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CRM Agent Desktop

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CRM Agent Desktop

  • Adding New Termination Codes
  • Enabling Screen Recording for Agents
  • Assigning an Agent Desktop to a Service
  • Contact Center CRM Agent Desktop Overview
  • Chatting with Agents
  • Accessing the Designer Desktop
  • Customizing an Agent Desktop
  • Setting Up an Agent Phonebook
  • Setting Up Agent Scheduling
  • Adding LV Connect
  • The Knowledge Worker Desktop
LiveVox Fall 2023 Release

About SmartReach

SmartReach a next-generation contact center platform that powers more than 14 billion interactions a year. By seamlessly integrating omnichannel communications, CRM, AI, and WFO capabilities, the Company’s technology delivers an exceptional agent and customer experience while reducing compliance risk. With 20 years of cloud experience and expertise, LiveVox’s CCaaS 2.0 platform is at the forefront of cloud contact center innovation.



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