After you create and deploy a message, you must assign it to a service to ensure that the contact flow behaves as expected. This topic describes how to assign a message to inbound and outbound services using the Services editor.

1. In the LiveVox Portal, navigate to the Services editor by selecting Configure > Services > Services. 
2. Select the required Call Center and Service values from their respective drop-down menus.
3. To assign a message to an outbound service, click the Messaging tab.
   
   
   
   
   1. In the Properties table, double-click the Message property field. 
   2. In the Edit Property(s) window, select the required message from the drop-down menu for the Property Value field. 
   3. Click Ok, then click Save.
4. To assign a message to an inbound service, click the Phone Numbers tab.
   
   
   
   
   1. Select a message from the Inbound Message drop-down menu. 
   2. Click Save.
      
      
      Delete

      Note

      To view the selected message in the Messages editor and view associated services, click the ellipsis next to the drop-down menu.