Quick Connect (Auto) is an automated outbound service that immediately connects live answers with an available agent. This service also provides answering machine detection and routes outbound calls to an available agent.

The Benefits of the Quick Connect Service

The following describes the benefits of the LiveVox Quick Connect service:

• LiveVox’s Quick Connect service is ideal for high-volume use cases where the efficiency of agents and the cost-per-call are important. Quick Connect maximizes agent performance and minimizes idle time. 
• You can configure Quick Connect to adhere to specific regulatory requirements with a variety of contact attempt controls. You can easily configure dynamic campaigns based on virtually any customer attribute or interaction history.
• Most competitors provision between 3-6 lines per agent, charging more for additional capacity. 
• Today’s live connect rates require more than 10 OUTBOUND lines per agent to keep agents busy.
• LiveVox’s outbound calling capacity can meet any pacing requirements.
• LiveVox Answering Machine Detection (AMD) accuracy is in the mid-90s (Best in Class). The Quick Connect service ensures agents are only connected to high-value contacts. Quick Connect is critical to your business if you are challenged with low Live Answer Rates.
• LiveVox offers unlimited line capacity to maximize productivity in keeping with today’s live connect rates.
• When moving from HCI to Quick Connect, you can expect to see a 10-15% lift in agent connections per hour as seen below.