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SMS

Enabling the SMS Channel for an Agent
What is Two-Way Texting? Can It Be Automated?
How Are SMS Messages Sent and Delivered?
What Is Involved in Getting a Toll-Free Number or Shortcode?
What Are Best Practices for Toll-Free Number Texting?
How Does a Customer Opt-in (or Double Opt-In)?
How Does SmartReach Mitigate the Risk of Being Blocked from Sending SMS?
Customizing an SMS Template
Best Practices for SMS
Create, Build, and Play an SMS Campaign
Human Text Initiator (HTI) Overview

About SmartReach

SmartReach a next-generation contact center platform that powers more than 14 billion interactions a year. By seamlessly integrating omnichannel communications, CRM, AI, and WFO capabilities, the Company’s technology delivers an exceptional agent and customer experience while reducing compliance risk. With 20 years of cloud experience and expertise, LiveVox’s CCaaS 2.0 platform is at the forefront of cloud contact center innovation.

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