To make a script available for your agents, you must assign the script to the services assigned to your agents.

To assign a service to a script:

1. Log in to the LiveVox Portal.
2. On the  Configure tab, click Agents > Agents Desktop.
   The Agent Desktop window appears.
3.  Click the Designer tab.
4. Select the required Designer Desktop from the drop-down list.
5. Click the  (arrow) button.
   You will be directed to the Designer desktop screen.
6. Click Scripts > SCRIPTS tab.
   A table of scripts appears.
7. Select the row displaying the script to which you want to assign services, and then click Services.
   A section displaying the Service field appears.
8. In the Service field, select the service that you want to assign to the script, and then click Add.