Contact Us

  • Product Documentation Library (PDL)
  • Developer Portal (API)
  • SmartReach Learning
  • System Status
  • Login
  • Home
  • Administrator
  • Script

Creating a Script

Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.

Please fill out the contact form below and we will reply as soon as possible.

Table of Contents

Creating a Script

You can create new pages and set properties using the options available in the Design tab. Alternatively, you can modify or update the stylesheets using a script (Script) built using Javascript to create the pages.

Creating a Script

  1. Log in to the LiveVox Portal.
  2. On the  Configure tab, click Agents > Agent Desktop.
    The Agent Desktop window appears.
  3.  Click the Designer tab.
  4. Select the required Designer Desktop from the drop-down list.
  5. Click the  (arrow) button.
    You are directed to the Designer desktop screen.
  6. Click Scripts > SCRIPTS tab.
  7. Click the New button. 
    The New Script window appears.
  8. Specify values in the following fields:
    • Name: Specify a name for the script.
    • Description: Specify a description for the script.
  9. Click Save.
    The script is created, and the Design subtab appears to enable you to design the script.
creation u-script

Was this article helpful?

Yes
No
Give feedback about this article

Related Articles

  • Script Overview
  • Enabling the Script Feature on the Designer Desktop
  • Modifying a Script
LiveVox Fall 2023 Release

About SmartReach

SmartReach a next-generation contact center platform that powers more than 14 billion interactions a year. By seamlessly integrating omnichannel communications, CRM, AI, and WFO capabilities, the Company’s technology delivers an exceptional agent and customer experience while reducing compliance risk. With 20 years of cloud experience and expertise, LiveVox’s CCaaS 2.0 platform is at the forefront of cloud contact center innovation.



Privacy Policy | Terms of Use

© Copyright 2025 | LiveVox. All rights reserved

Knowledge Base Software powered by Helpjuice

Definition by Author

0
0
Expand