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Modifying a Script

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Table of Contents

Modifying a Script

You can modify the page and the properties using the options available in the Design tab. Alternatively, you can modify or update the stylesheets using a script (Script) built using Javascript to create the pages.

Modifying a Script

  1. On the  Configure tab, click Agents > Agent Desktop.
    The Agent Desktop window appears.
  2.  Click the Designer tab.
  3. Select the required Designer Desktop from the drop-down list.
  4. Click the  (arrow) button.
    You are directed to the Designer desktop screen.
  5. Click Scripts > SCRIPTS tab.
  6. Double-click the script that you want to modify.
    The script opens in the Design tab.
  7. Modify the script as required.
  8. Click Save.
Delete

Info

To copy the page and properties of an existing script to a new script, click the Copy button in the SCRIPTS tab, provide a new name and description, and click Save.

customize u-script

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Related Articles

  • Script Overview
  • Enabling the Script Feature on the Designer Desktop
  • Creating a Script
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About SmartReach

SmartReach a next-generation contact center platform that powers more than 14 billion interactions a year. By seamlessly integrating omnichannel communications, CRM, AI, and WFO capabilities, the Company’s technology delivers an exceptional agent and customer experience while reducing compliance risk. With 20 years of cloud experience and expertise, LiveVox’s CCaaS 2.0 platform is at the forefront of cloud contact center innovation.



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