Contact Us

  • Product Documentation Library (PDL)
  • Developer Portal (API)
  • LiveVox Learning
  • System Status
  • Home
  • I'm a LiveVox Administrator
  • Quick Start

Assigning Services to an Agent

Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.

Please fill out the contact form below and we will reply as soon as possible.

An agent must be associated with a dialing service (and signed into it) to receive calls. You can map this service-agent association either by the agent or by service.

To map agents to a specific call center and service:

  1. Navigate to Configure > Agents > Agents and select the Agent Mapping tab.
  2. Use the Call Center and ACD Services dropdown menus to select the required values.
  3. Identify the agent entity that you want to assign in the Available table, and click it.
    The agent entity now appears in the Assigned table on the right.


  4. Click Save.
    Delete

    Note

    Use the Assign All and Remove All buttons to move all the agents from one list to the other.

Was this article helpful?

Yes
No
Give feedback about this article

Related Articles

  • Routing Calls to Agents
  • Creating an Agent
  • Changing an Agent Password
  • Understanding LiveVox Services
U15 Release Guide

About LiveVox
LiveVox (Nasdaq: LVOX) is a next-generation contact center platform that powers more than 14 billion interactions a year. By seamlessly integrating omnichannel communications, CRM, AI, and WFO capabilities, the Company’s technology delivers an exceptional agent and customer experience while reducing compliance risk. With 20 years of cloud experience and expertise, LiveVox’s CCaaS 2.0 platform is at the forefront of cloud contact center innovation. The Company has more than 500 global employees and is headquartered in San Francisco, with offices in Atlanta; Columbus; Denver; New York City; St. Louis; Medellin, Colombia; and Bangalore, India.



Privacy Policy | Terms of Use

© Copyright 2023 | LiveVox. All rights reserved

Definition by Author

0
0
Expand