Assigning Services to an Agent
If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.
To map agents to a specific call center and service:
- Navigate to Configure > Agents > Agents and select the Agent Mapping tab.
- Use the Call Center and ACD Services dropdown menus to select the required values.
- Identify the agent entity that you want to assign in the Available table, and click it.
The agent entity now appears in the Assigned table on the right.
- Click Save.