Depending on your access level as a LiveVox Portal (LVP) administrator, you are welcome to make configuration changes to your services or messages/call flows. In fact, most features within LVP (and within the agent experience) are customizable and self-serviceable, allowing you the freedom to mold your experience to your specific needs.

Due to the complexity of service and message/call flow configurations, LiveVox offers quality assurance (or "QA") testing to ensure that your configuration will work as intended. In order to request QA testing, you'll need to contact our Customer Care team to process the request. We've outlined some of the information that they will require below.

Information Required to QA Services

If you would like LiveVox to QA a service, contact our Customer Care team with the following information:

• What service requires QA testing and review? You must provide the Service name and ID.
• What is the intended functionality?
• What specific issues did you experience during personal review and testing of the service? 
• Specify any recent changes made to this service during testing.

Information Required to QA Messages and Call Flows

If you would like LiveVox to QA either a message(s) or a call flow(s), contact our Customer Care team with the following information:

• What message template requires QA testing and review? You must provide the message template name and ID.
• What is the intended functionality?
• What specific issues did you experience during personal review and testing of the message template/call flow? 
• Specify any recent changes made to this message template during testing.