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Assigning a Contact Flow to a Service

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This topic describes the different ways in which you can associate a contact flow with a service. 

  • In the LiveVox Portal (LVP), when you create a contact flow that uses the lookup module, the Lookup Source property allows you to select Services or Contacts as the source of the lookup key. If you select the Services option here, the lookup key focuses on accounts or phones associated with the selected service.
  • After you create and deploy a contact flow, you must create a message template and associate the message template with a contact flow. Then, after you deploy the message, you can assign the message to a service using the drop-down options in the Services Editor > Settings tab > Contact Rules section.

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About LiveVox
LiveVox (Nasdaq: LVOX) is a next-generation contact center platform that powers more than 14 billion interactions a year. By seamlessly integrating omnichannel communications, CRM, AI, and WFO capabilities, the Company’s technology delivers an exceptional agent and customer experience while reducing compliance risk. With 20 years of cloud experience and expertise, LiveVox’s CCaaS 2.0 platform is at the forefront of cloud contact center innovation. The Company has more than 500 global employees and is headquartered in San Francisco, with offices in Atlanta; Columbus; Denver; New York City; St. Louis; Medellin, Colombia; and Bangalore, India.



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