Assigning an Agent Desktop to a Service

Written by Sabita Rao

Last published at: August 3rd, 2022

This topic describes how to associate an Agent Desktop with a service so that the Agent Desktop is predefined to handle calls from that service. 

Before you begin, ensure that you have defined an Agent Desktop. For more information, see Agent Desktop Navigation in the Product Documentation Library.

  1. In the LiveVox portal, navigate to Configure > Services > Services > Settings tab.
  2. Select the Call Center and the Service to which you want to assign an Agent Desktop.
  3. In the Agent Desktop section, select the required Agent Desktop from the dropdown menu.


  4. Click Save.


To view the services that an Agent Desktop is assigned to in the LiveVox Portal, navigate to Configure > Agents > Agent Desktop > Associated Entities tab.
 

Delete

Note

You can assign an Agent Desktop to multiple services so any change in the Desktop settings intended for only one service can impact many more. LiveVox recommends that you copy the Agent Desktop and test changes before applying them to the larger service group.


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