What Is Local Caller ID (LCID)?
Learn about how local phone numbers can be used in outbound dialing
The LiveVox Local Caller ID (LCID) feature allows LiveVox customers to configure a local number to be displayed as the caller ID number when dialing certain areas. You can configure the number to display as a local number. If a local number is unavailable, you can display a number that is reasonably close to the customer's local number. The Local Caller ID feature includes an inbound service to handle inbound calls made to the local or nearby number displayed on the customer’s caller ID (for example, “callbacks”).
Info
There might be a cost to a customer who calls back the number displayed on the Caller ID. The customer's cost would depend on their specific plan with the phone service provider. Additionally, since local caller ID is based on geographical proximity, the number displayed might contain an area code that is different from that of the customer.
To request Local Caller ID (LCID) functionality, contact your LIveVox Account Manager / Account Executive.
You can set up the local caller ID feature at the service level and use it with any or all outbound services. You can list the local caller ID as the source for the Callback Phone, Caller ID, or Operator Phone.
 U17 Service Settings |
 LV19 and Fall 23 Services Settings |
The LCID feature includes an inbound service that routes inbound callbacks made to any of the local caller ID numbers back to the corresponding inbound service. Each day, the package routes to the next daily local caller ID number.
The LCID feature reads the area code of the phone number to be dialed and then, as part of the origination of the call, selects a local caller ID. The local caller ID selection is based on the number to be dialed, the numbers available in the LCID package, and if necessary, geographic proximity.
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For example, if the area code of a phone number to be dialed is 415, and 415 is not part of the LCID package that is associated with that service, then a caller ID based on the geographical proximity to 415 will be selected. In this case, a number with a 408 or 510 area code may be selected.
The caller ID name is blank on the customers’ phone. Clients with local caller ID have ALL callbacks on the local caller ID number routed back to one inbound/callback number and correctly assigned service. By default, the calls are routed to the available agent. A callback campaign is created for each day in the inbound service setup.
Warning
To ensure the callbacks are routed to the correct service, do not change the caller ID for the outbound service.
After you upload a campaign to a service, the call is dialed/sent as usual. With the LCID feature, the Operator Phone, Caller ID, and Callback Phone fields are displayed as [Local, rotated]. You can change the Caller ID option at the time of the upload, as needed.
 U17 Upload Campaign Settings |
 LV19 and Fall 23 Upload Campaign Settings |
Error
In rare cases, issues with a local exchange carrier’s systems can result in a legacy name displaying on a call recipient’s caller ID. This error is outside of LiveVox’s control. Please contact LiveVox Customer Care if you become aware of such a display error.