The Script tool enables you to build scripts to guide an agent through a variety of customer interactions, such as onboarding, processing accounts, and so on. To enable the Script functionality, contact your Account team. Script is a billable feature. You can see if the Script is available from the Billing tab of the SmartReach portal.

Billing Tab

To navigate to the Billing tab:

1. On the SmartReach portal, go to Configure > Services > Client.
   The Client window appears.
2. On the Client window, click the Billing tab. 
   

The Billing tab of the Client window enables you to view the billable platform features. Features enabled on your SmartReach portal display a green checkmark, whereas a disabled feature displays a red checkmark.