Contact Us

  • Product Documentation Library (PDL)
  • Developer Portal (API)
  • SmartReach Learning
  • System Status
  • Login
  • Home
  • Administrator
  • Ticket

Creating a Contact Using the Ticket Feature

Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.

Please fill out the contact form below and we will reply as soon as possible.

Ticket allows you to create new contacts within the Ticketing system.

U17/LV19

Creating a Contact Using the Ticket Feature

To create a contact through the Ticketing system: 

  1. On the Configure tab of the LiveVox Portal (LVP), click Ticketing > Tickets.
    A window appears displaying the Accounts, Contacts, and Tickets tabs.
  2. On the Contacts tab, click New Contact.
    The New Contact window appears. 
  3. Specify values in the Contact Fields.
  4. Click Save.
    The contact is created, and the details of the contact appear on the Contacts tab.
Delete

Info

In the window displaying the contact details, you can:

  • Create another contact by clicking New.
  • Create an account, ticket, task, or note for the contact by clicking the Account, Ticket, Task, or Note option on the New menu.
  • Link the contact to an existing account or ticket by clicking the Account or Ticket option on the Link menu.
  • Delete the contact by clicking Delete on the More menu.
  • Go to the previous window by clicking the Close icon ().
Delete

Fall 23

Creating a Contact Using the Ticket Feature

To create a contact through the Ticketing system: 

  1. On the Configure tab, go to Ticketing > Tickets. 
    The Tickets List appears.
  2. Locate and open the ticket (double-click on it) to which you want to add a contact.
  3. Click the plus icon () and select Contact.The New Contact window appears.
  4. Specify values in the Contact Fields.
  5. Click Save.
    The contact is created, and the details of the contact appear on the Contacts tab.
Delete


u-ticket create contact

Was this article helpful?

Yes
No
Give feedback about this article

Related Articles

  • Enabling and Assigning Ticket to Agents
  • Managing a Ticket
LiveVox Fall 2023 Release

About SmartReach

SmartReach a next-generation contact center platform that powers more than 14 billion interactions a year. By seamlessly integrating omnichannel communications, CRM, AI, and WFO capabilities, the Company’s technology delivers an exceptional agent and customer experience while reducing compliance risk. With 20 years of cloud experience and expertise, LiveVox’s CCaaS 2.0 platform is at the forefront of cloud contact center innovation.



Privacy Policy | Terms of Use

© Copyright 2025 | LiveVox. All rights reserved

Knowledge Base Software powered by Helpjuice

Definition by Author

0
0
Expand