Release Notes for Your Version of the SmartReach Platform

LiveVox/SmartReach is pleased to provide you with reference materials for all of our most recent platform releases. Each of our U-Series, LV Series, Fall 23, and Fall 24 release rollouts include a set of Release Notes to highlight new features, along with detailed Administrative User Guides and Agent Guides (which make up the content of our Product ...

April Updates from NiCE Outbound Engagement (SmartReach/LiveVox) for the Fall 24 Release!

CXone SmartReach is pleased to announce the following features and enhancements for Outbound Engagement (SmartReach/LiveVox), focused on improving usability, consistency, and call-handling intelligence. Contacts Enhanced Contact Editor UI The Contact Editor has been updated with the new SmartReach look and feel, delivering a more modern and consiste...