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Getting Started

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Getting Started

  • Choosing a Headset for LiveVox Use
  • Logging In as an Agent
  • Downloading the Agent Desktop Native Application as an Agent
  • Installing the Agent Desktop Native Application
  • Configuring the Agent Desktop Native Application
  • Establishing Audio Connection
  • LiveVox Communicator (LVC) Overview
  • Logging in to the LiveVox Communicator (LVC)
  • Using the Agent Panel
  • Resetting Your Password
  • Transferring Voice Calls
LV19 Release Guide

About LiveVox
LiveVox (Nasdaq: LVOX) is a next-generation contact center platform that powers more than 14 billion interactions a year. By seamlessly integrating omnichannel communications, CRM, AI, and WFO capabilities, the Company’s technology delivers an exceptional agent and customer experience while reducing compliance risk. With 20 years of cloud experience and expertise, LiveVox’s CCaaS 2.0 platform is at the forefront of cloud contact center innovation. The Company has more than 500 global employees and is headquartered in San Francisco, with offices in Atlanta; Columbus; Denver; New York City; St. Louis; Medellin, Colombia; and Bangalore, India.



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