Choosing a Headset for LiveVox Use
When choosing a headset or pair of headphones, you typically get what you pay for. You may have a lightning-fast network and top-of-the-line PC, but if you have a poor headset, your audio quality will suffer. Where the headset will be used also matters. Most well-known brands separate their headsets into two different categories: call center or offi...
Establishing an Audio Connection
When logging in to the agent desktop, you must establish an audio connection. Depending on the type of service you select, you might have to follow different instructions to establish your audio. Call Using a Computer Select the Call using computer checkbox to establish an audio path using the agent desktop. 2. Click the Sign In button. Note If you...
LiveVox Communicator (LVC) Overview
The LiveVox Communicator (LVC) is a softphone application that enables you to make Voice over Internet Protocol (VoIP) calls over the Internet. LVC integrates with the LiveVox communication platform and eliminates configuration and technical competency requirements. LiveVox assumes all responsibility for the configuration, which means the settings a...
Logging in to the LiveVox Communicator (LVC)
Logging in to LiveVox Communicator (LVC) The LiveVox Communicator (LVC) is a softphone application that enables you to make Voice over Internet Protocol (VoIP) calls over the Internet. LVC integrates with the LiveVox communication platform and eliminates configuration and technical competency requirements. LiveVox assumes all responsibility for the ...
Using the Agent Panel
The Agent Panel provides the single-agent panel view of the agent desktop. The Agent Panel (only) is available to Voice agents. This allows you to work with a voice-centric agent desktop. U17 Once you log in to the agent desktop, the Agent Panel appears as below: Agent Panel Functionality The Agent Panel provides the following basic functionalities:...
Resetting Your Password
You are prompted to change your password when: You log in to the agent desktop for the first time. Your password has expired. Your manager has changed your password. Procedure To change your password: Log in to the agent desktop. Click your avatar, and then click Change Password. The Change Password window is displayed: U17 Agent Change Password LV...
Transferring Voice Calls
When a voice call is in progress, the agent panel on the agent desktop displays a Transfer button, which allows agents to transfer or conference calls. This article describes the available transfer options. Transfer Options When agents click the Transfer button, the following options are available: Phonebook: Select frequently used numbers from a li...