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Agent

From connecting to calling, learn how to navigate the SmartReach platform successfully as an Agent with easy-to-follow guides and FAQs.

Getting Started

Using the Agent Desktop

Understanding Your Agent Role
LiveVox Fall 2023 Release

About SmartReach

SmartReach a next-generation contact center platform that powers more than 14 billion interactions a year. By seamlessly integrating omnichannel communications, CRM, AI, and WFO capabilities, the Company’s technology delivers an exceptional agent and customer experience while reducing compliance risk. With 20 years of cloud experience and expertise, LiveVox’s CCaaS 2.0 platform is at the forefront of cloud contact center innovation.



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