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How to Access a Voicemail and Record a Greeting

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Table of Contents

Accessing a Voicemail Recording a Voicemail Greeting Video Demonstration

You can access voicemail messages (group and personal) and record voicemail greetings on the Agent Panel of your Agent Desktop.

Delete

In earlier LiveVox releases, voicemail was located in a separate VM tab on the Agent Panel.

Accessing a Voicemail

To access a voicemail:

  1. On the Inbox tab of the Agent panel, in the Voicemail section, select the voicemail that you want to access.
  2. Click the voicemail number.
    The options to play, pause, download, and resolve the voicemail appear.
     

Recording a Voicemail Greeting

To record a voicemail greeting:

  1. On the Inbox tab of the Agent panel, in the Voicemail section, select Personal Voicemail.
  2. Click the gear icon .
    The Record Greeting window appears.
  3. To start recording the greeting, click the microphone icon .
  4. To stop the recording, click the stop icon.
  5. To review the recording, click the play icon .
  6. To save the recording, click Save.
    A message appears stating that the greeting is saved for the voicemail box.

Video Demonstration

The following video shows how to access, play, download, and resolve a voicemail message, and how to record a greeting for your personal voicemail.



voicemail record greeting voicemail greeting

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About SmartReach

SmartReach a next-generation contact center platform that powers more than 14 billion interactions a year. By seamlessly integrating omnichannel communications, CRM, AI, and WFO capabilities, the Company’s technology delivers an exceptional agent and customer experience while reducing compliance risk. With 20 years of cloud experience and expertise, LiveVox’s CCaaS 2.0 platform is at the forefront of cloud contact center innovation.



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