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Assigning Script to Services

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To make a script available for your agents, you must assign the script to the services assigned to your agents.

To assign a service to a script:

  1. Log in to the LiveVox Portal.
  2. On the  Configure tab, click Agents > Agents Desktop.
    The Agent Desktop window appears.
  3.  Click the Designer tab.
  4. Select the required Designer Desktop from the drop-down list.
  5. Click the  (arrow) button.
    You will be directed to the Designer desktop screen.
  6. Click Scripts > SCRIPTS tab.
    A table of scripts appears.
  7. Select the row displaying the script to which you want to assign services, and then click Services.
    A section displaying the Service field appears.
  8. In the Service field, select the service that you want to assign to the script, and then click Add.
Delete

Info

  • The service is assigned to the script, and the service appears in the service table.
  • You can remove the assignment by selecting the row displaying the service and then clicking Delete.
  • You can hide the section by clicking Services again.
services u-script

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Related Articles

  • Script Overview
  • Enabling the Script Feature on the Designer Desktop
  • Modifying a Script
  • Creating a Script
LiveVox Fall 2023 Release

About SmartReach

SmartReach a next-generation contact center platform that powers more than 14 billion interactions a year. By seamlessly integrating omnichannel communications, CRM, AI, and WFO capabilities, the Company’s technology delivers an exceptional agent and customer experience while reducing compliance risk. With 20 years of cloud experience and expertise, LiveVox’s CCaaS 2.0 platform is at the forefront of cloud contact center innovation.



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