How to Contact SmartReach Customer Care
Need further help? Reach out to us!
While we encourage self-service using our help resources (such as our Administrator, Agent, Troubleshooting, or Product Guides), we understand that not all questions can be answered without extra help. Our SmartReach Customer Care team is here for you as our central point-of-contact for all SmartReach inquiries and requests that can't be addressed via our Help Center.
Contacting the SmartReach Customer Care team is simple and quick, with a variety of options to choose from (depending on your preference). Representatives are standing by 24/7 (including holidays!).
Submit a ticket (widget in bottom-right corner)
Recommended for all scenarios
Call at (888) 477-3448
Recommended for production-impacting scenarios
Email at CXLiveVoxCustomerService@nice.com
Chat with an agent (widget in bottom-right corner)
Tip
For the best customer experience, submit a ticket by clicking the Contact Customer Care Web Widget. Located on every page of the Help Center, the Web Widget provides us all of the relevant information we need to assist you as quickly as possible. It also provides a ticket number automatically!
Believe you're experiencing an outage? Check out our System Status Page to see if we are undergoing routine or emergency maintenance across our different environments and products (this is also available on the main page of the SmartReach Help Center). You'll find detailed information that is catered to your specific LiveVox environment.
To request access to this page, submit a ticket with SmartReach Customer Care to receive your own login.
