Welcome to the SmartReach Help Center
All the resources you need to get the most out of our product, quickly and effectively. The LiveVox platform has been been rebranded as SmartReach! The platform is the same, only the name has changed. LiveVox = SmartReach.
Can’t find what you’re looking for? Try our Product Documentation Library for more in-depth product guides and resources.
Popular Articles
- How to Contact SmartReach Customer Care
- Capturing F12 Logs
- Human Call Initiator (HCI) Clicker Agents
- Clearing Cache or Cookies in a Web Browser
- Running the Qualify Test
- Understanding SmartReach Services
- Understanding Click Distribution
- Monitoring an Agent's Call
- Configuring Client-Level Service Settings
Browse By Category
Administrator
Contact channels. Metrics. Workforce management. Learn how to maximize your efficiency as an Administrator of the LiveVox platform through how-tos and FAQs.
Agent
From connecting to calling, learn how to navigate the LiveVox platform successfully as an Agent with easy-to-follow guides and FAQs.
Troubleshooting
View common troubleshooting topics and get help from LiveVox experts, including step-by-step guides and diagnostic tools.
Release Notes, User Guides, & Agent Guides
Check out our latest product release notes and guidance to dig deeper on all our new features.
News & Announcements
Read about exciting Help Center updates!