If you are engaged in outbound dialing, you might be facing challenges with blocked calls, which can affect your ability to contact customers.  To address this issue, LiveVox recommends that you partner with us to register your numbers on freecallerregistry.com.  The registration is free, takes only a few seconds, and will immediately and significantly reduce the number of blocked outbound calls. It also helps protect the reputation of your phone numbers so they are not blocked or labeled as spam. 

Several LiveVox clients have already experienced a significant reduction in the percentage of their calls being blocked by utilizing this solution.

Registering Your Number

First Orion, Hiya, and Transaction Network Services (analytics engines) have partnered to streamline the telephone number registration process. The analytics engines support major wireless and wireline carriers in the United States. The Free Caller Registry portal helps organizations reach these analytics engines.

To register your number:

1. Go to https://www.freecallerregistry.com/fcr.
2. In the Welcome to Free Caller Registry window, click Register Here.
   
   The Company Numbers page appears.
3.  Add numbers by using one of the following options:
   1. Click Add Number, and add individual phone numbers.
   2. Click Choose File, and upload numbers in Text or Excel format. 
      Phone number format example:
      5201111111
      5202222222
      5203333333
      6234444444
      6235555555
      6236666666

4. From the Choose Category drop-down, select a category.
   
5. In the Contact Name field, specify the name of the point of contact for your organization.
6. In the Company Phone field, specify the phone number of the point of contact.
7. In the Email field, specify the email ID of the point of contact.
8. In the Calling Company Name field, enter the name of the organization from where the outbound calls originate. 
   

   Important

   If you are a debt collections company, add this additional note: Please note, based on 3rd Party Disclosure regulations, our client does not want any CNAM specified to the called parties.

    

9. In the Calling Company Address field, specify the address of the organization from which the outbound calls originate.
10. In the Calling Company URL field, specify the web address of your organization. 
11. In the Service Provider(s) field, specify the carriers on which most of these calls reach the endpoint.  For example, Verizon, T-Mobile, Sprint, AT&T.
12. In the Calls per month field, specify an estimate for total call attempts per month for the corresponding numbers registered.
    

    Best practice is to register 1 Local Caller ID (LCID) package at a time to assist with call volume estimates.

     

13. Click the Send Verification Code button.
    The verification email is sent to the email address that you have specified in the Email field of the form.
14. In the Enter verification code from email field, enter the verification code you have received in your email address.
15. Click Submit.

You will receive an email with confirmation from each of the providers (First Orion, TNS, and Hiya) confirming submission. One more confirmation will be sent after the numbers have been updated.