Having a display problem in the LiveVox/SmartReach platform? Unable to access LiveVox/SmartReach after a platform update? Try clearing your cache and cookies in your preferred web browser.
When visiting a website, certain pieces of that site are cached, or stored, so that images and other data can be displayed more quickly. Since cached information is stored locally on your computer, your web browser does not have to access those files from a server each time they are loaded, increasing loading speed.
Because LiveVox/SmartReach is a browser-based application, we often push out new updates or make changes to the platform that can impact the files stored locally on your computer, rendering them out-of-date. Many times, display problems or access problems are caused by outdated cached items or items stored as cookies.
How to Clear Cache or Cookies
LiveVox/SmartReach supports the use of multiple browsers. Select your preferred browser below: