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Clearing Cache or Cookies in a Web Browser

Learn how to perform a simple (but highly effective) troubleshooting step

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How to Clear Cache or Cookies

Having a display problem in the LiveVox platform? Unable to access LiveVox after a platform update? Try clearing your cache and cookies in your preferred web browser.

When visiting a website, certain pieces of that site are cached, or stored, so that images and other data can be displayed more quickly. Since cached information is stored locally on your computer, your web browser does not have to access those files from a server each time they are loaded, increasing loading speed.

Because LiveVox is a browser-based application, we often push out new updates or make changes to the platform that can impact the files stored locally on your computer, rendering them out-of-date. Many times, display problems or access problems are caused by outdated cached items or items stored as cookies.


How to Clear Cache or Cookies

LiveVox supports the use of multiple browsers. Select your preferred browser below:

  • Google Chrome
  • Mozilla Firefox
  • Microsoft Edge
  • Microsoft Internet Explorer
  • Opera
  • Safari
cookies erase cache clear

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LiveVox Fall 2023 Release

About SmartReach

SmartReach a next-generation contact center platform that powers more than 14 billion interactions a year. By seamlessly integrating omnichannel communications, CRM, AI, and WFO capabilities, the Company’s technology delivers an exceptional agent and customer experience while reducing compliance risk. With 20 years of cloud experience and expertise, LiveVox’s CCaaS 2.0 platform is at the forefront of cloud contact center innovation.



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