Reassigning a Local Caller ID (LCID) Package to a Different Inbound Service
Learn how to move an LCID package to a different service in the LiveVox Portal (LVP)
The Phone Numbers editor allows users to view all LiveVox-owned phone numbers within the client’s LiveVox Portal (including Local Caller ID (LCID) numbers), and identify, assign, modify, and disassociate any phone numbers from one service to another:
- Navigate to the Phone Numbers editor by selecting Configure > Voice > Phone Numbers from the Navigation Panel:
- To view the numbers in the specific LCID package, use the search function available under the General tab. Select the required LCID package from the LCID Package drop-down list and any other search parameters (Filter, Search By, Number Type, and Status):
To update the associated Inbound Service, Description, Direct Line for Agent, Number Usage, State, City, and Status of the inbound phone number, double-click on the inbound phone number row to open the Edit Phone Number screen, as shown below, and update the parameters as required.
- To reassign an LCID package to a different inbound service, select the Associate Service button on the Phone Numbers editor screen. The Associate Service window appears:
- Search for the LCID Package by clicking on the Number link. The Select Numbers window appears:
- To associate another service with the LCID package/inbound number, select the corresponding checkbox and click Ok.
- Select the required inbound service from the Inbound Service drop-down menu:
- Click Ok to associate the service.