What to Do If You Cannot Run the Qualify Test
Find alternatives for capturing information on your network's health
Table of Contents
If you are unable to run the Qualify Test, there are other available options to capture network traffic. You may be unable to run the Qualify Test due to security constraints on an agent's workstation.
Qualify Test Alternatives
To execute these alternative tests, you will need access to your network. Contact your IT department or network administrator for assistance with the following steps:
Run a ping and tracert command to the following location (select your appropriate LVP environment):
Run a pathping command to the following location (select your appropriate LVP environment):
-q 10 acd.na3.livevox.com
-q 10 acd.na4.livevox.com
-q 10 acd.na5.livevox.com
-q 10 acd.na6.livevox.com
Contacting Customer Care with the Results
Results from these commands should be sent to the LiveVox Customer Care team for further review. Simply click our Contact Customer Care widget on the bottom-right of your screen and follow the prompts (if a ticket has already been opened, these results can be emailed via your existing correspondence with Customer Care).