Contact Us

  • Product Documentation Library (PDL)
  • Developer Portal (API)
  • LiveVox Learning
  • System Status
  • Home
  • Troubleshooting
  • Diagnostic Tools

Clearing Cache or Cookies in a Web Browser

Learn how to perform a simple (but highly effective) troubleshooting step

Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.

Please fill out the contact form below and we will reply as soon as possible.

Table of Contents

undefinedHow to Clear Cache or Cookies

Having a display problem in the LiveVox platform? Unable to access LiveVox after a platform update? Try clearing your cache and cookies in your preferred web browser.

When visiting a website, certain pieces of that site are cached, or stored, so that images and other data can be displayed more quickly. Since cached information is stored locally on your computer, your web browser does not have to access those files from a server each time they are loaded, increasing loading speed.

Because LiveVox is a browser-based application, we often push out new updates or make changes to the platform that can impact the files stored locally on your computer, rendering them out-of-date. Many times, display problems or access problems are caused by outdated cached items or items stored as cookies.


How to Clear Cache or Cookies

LiveVox supports the use of multiple browsers. Select your preferred browser below:

  • Google Chrome
  • Mozilla Firefox
  • Microsoft Edge
  • Microsoft Internet Explorer
  • Opera
  • Safari

Was this article helpful?

Yes
No
Give feedback about this article

Related Articles

  • Capturing F12 Logs
  • Agent Desktop is Frozen, Unresponsive, or Displaying Incorrect Information
  • Termination Codes or Call Controls Not Visible from Agent Desktop
  • Capturing an Agent Desktop Native (ADN) Log
U15 Release Guide

About LiveVox
LiveVox (Nasdaq: LVOX) is a next-generation contact center platform that powers more than 14 billion interactions a year. By seamlessly integrating omnichannel communications, CRM, AI, and WFO capabilities, the Company’s technology delivers an exceptional agent and customer experience while reducing compliance risk. With 20 years of cloud experience and expertise, LiveVox’s CCaaS 2.0 platform is at the forefront of cloud contact center innovation. The Company has more than 500 global employees and is headquartered in San Francisco, with offices in Atlanta; Columbus; Denver; New York City; St. Louis; Medellin, Colombia; and Bangalore, India.



Privacy Policy | Terms of Use

© Copyright 2023 | LiveVox. All rights reserved

Definition by Author

0
0
Expand