April Updates from NiCE Outbound Engagement (SmartReach/LiveVox) for the Fall 24 Release!

CXone SmartReach is pleased to announce the following features and enhancements for Outbound Engagement (SmartReach/LiveVox), focused on improving usability, consistency, and call-handling intelligence. Contacts Enhanced Contact Editor UI The Contact Editor has been updated with the new SmartReach look and feel, delivering a more modern and consiste...

The Customer Community Hub

The Customer Community is a self-service hub for contact center professionals to connect, collaborate, and share knowledge about Outbound Engagement (SmartReach / LiveVox), as well as create and manage support cases.  Accessing the Customer Community Hub Complete the following steps to access Community: SmartReach / LiveVox will register you to prov...

Upgrade Your LiveVox Site to the Fall 23 Version by June 30th, 2026

Did you know that support and maintenance for your current LiveVox LV19 platform will be discontinued as of June 30th, 2026? We encourage you to proactively coordinate the upgrade of your site to our Fall 23 release as soon as possible. Upgrading will allow your contact center to leverage powerful new capabilities, such as: Full E.164 International ...